Consumers want a frictionless experience with little wait time in every industry, and the healthcare industry is no exception. Including an interactive touchscreen kiosk in your lobby or reception area is an excellent approach to improving the patient experience, cutting wait time, and assisting administrative personnel.
Healthcare personnel must make extra efforts to protect patient privacy because they deal with sensitive information. Patient check-in kiosks, when properly configured, can provide better data accuracy and security than the traditional patient check-in process. Continue reading to see how a kiosk in healthcare can assist your patients and staff, as well as how to optimise your kiosk deployment to manage patient data safely.
Before proceeding further with the article, let’s get to know why the need to have a kiosk in healthcare departments came to be.
The Challenge With Traditional Visitor Management
When a patient comes in for an appointment, they are traditionally requested to fill out paper forms with their medical history, which are then manually put into the office’s electronic health records systems by administrative personnel.
Patients are frequently required to state their date of birth and home address aloud in crowded lobbies, which might make them feel uneasy about the security of their personal identifying information.
The traditional check-in method is not only time-consuming for administrative workers but manually inputting handwritten patient data leaves more possibility for a human mistake and misinterpretation.
When patients utilise a kiosk to check in for their appointments, the information they provide is exactly what is used on their medical records. They can confirm personal information on screen rather than over the phone, reducing the possibility of information being overheard.
Benefits of Kiosk-Embedded Healthcare Desks
In the patient journey, self-service devices have become the norm. They can help with appointment check-ins, updating patient information, collecting overdue amounts, providing wayfinding in healthcare facilities, measuring blood pressure and other diagnostic testing, enabling telemedicine services, and more. Here are the benefits of a kiosk in healthcare.
Dependable Check-in Process
A dependable check-in experience across all of your sites, your patients have the same check-in experience. You can enjoy an improved workflow. Kiosks use tools to automate internal procedures, including recording, processing, and storing patient credentials.
Easy to Deploy
Is simple to deploy and implement – Kiosks require little time to start up, unlike any other device.
Your receptionists can operate your front desk remotely using a front desk kiosk. When a patient gets in touch with a healthcare kiosk, a distant receptionist responds to the query and live-streams onto the kiosk screen to greet and engage the patient.
Patients can self-manage the intake process with the use of a healthcare kiosk system. This cuts down on administrative paperwork and saves staff hours. As a result, the employees can devote their time to more essential matters.
Error-Free Patient Information
The patient kiosk in healthcare simplifies the process of saving critical patient information. As a result, you may make more accurate charts in less time. Furthermore, because all kiosk-generated information is typed rather than handwritten, there is no possibility of you, your nurses, or your front-office employees misinterpreting anything.
Reduced Patient Wait Times
Checking in on paper at the front desk is not simply inconvenient for your front-office employees. It’s also a time-consuming process for patients who frequently just want to visit their doctors without any hassles. A check-in kiosk in healthcare speeds up and simplifies the procedure, resulting in lower wait times and a more pleasant patient experience.
A kiosk in healthcare is undoubtedly a saviour for the healthcare sector that not only improves overall healthcare facilities and services but also positively affects the momentum in the caregiving segment. This allows the doctors to oversee more patients than they could do before. Talking about the benefits, from reducing staff pressure to enhancing the patient experience, they are just hard to count.
While it is true that their initial cost can be a little overwhelming, along with the maintenance requirements, all in all, having such a smart kiosk at your healthcare facility is truly an intelligent choice.