Guide to Choosing a Managed Service Provider for Access Control

As technology advances, traditional physical access control methods are being complemented and even replaced by mobile-based solutions. Mobile access control offers convenience, flexibility, and enhanced security, making it an increasingly popular choice for organisations of all sizes.

When implementing mobile access control systems, partnering with the right managed service provider (MSP) is crucial.

Today we will explore the key factors to consider when selecting an MSP for mobile access control.

What should you look for in a managed service provider for your access control system?

When choosing a managed service provider (MSP) for your access control system, several key factors should be considered for a successful implementation. Here are the essential aspects to look for:

Expertise in Mobile Access Control

Ensure the MSP has specific expertise in mobile access control solutions. Mobile access control requires a deep understanding of the technology, integration capabilities, and security protocols.

Look for an MSP with a proven track record in implementing and managing mobile access control systems.

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Comprehensive Access Management Services

Verify that the MSP offers comprehensive access management services beyond installation and setup. They should provide ongoing maintenance, monitoring, and support for your access control system.

It includes user management, access level configuration, troubleshooting, and regular updates to ensure optimal performance and security.

Integration Capabilities

Your access control system may need to integrate with other security systems or third-party applications. Choosing an MSP with experience and capabilities in integrating access control systems is essential.

It must be with various technologies and platforms, such as video surveillance, intrusion detection, visitor management, or identity management systems.

Scalability and Flexibility

Take into account the scalability and flexibility offered by the MSP. Your access control requirements may evolve as your organisation grows or undergoes changes.

Ensure that the MSP can accommodate these changes seamlessly, whether expanding the system, adding new locations, or integrating with additional devices.

Proactive Monitoring and Response

Look for an MSP that proactively monitors your access control system to detect and promptly address potential issues.

They should offer 24/7 monitoring, real-time alerts, and a rapid response mechanism to ensure system availability and minimise downtime.

The Qualities of a Good Managed Service Provider

A well-managed service provider (MSP) possesses specific qualities that make them reliable, efficient, and capable of delivering top-notch services.

When considering an MSP for mobile access control, managed access control, or access managed services, the following qualities are essential to look for:

Expertise and Specialisation

A good MSP should specialise in mobile and managed access control solutions. They should demonstrate a deep understanding of the technology, industry trends, and best practices related to access control systems.

Look for MSPs with relevant certifications, partnerships with access control technology providers, and a proven track record in implementing and managing mobile access control systems.

Comprehensive Service Offerings

The MSP should provide comprehensive service offerings that cover the entire lifecycle of your access control system. It includes system design, installation, configuration, ongoing maintenance, monitoring, upgrades, and support.

They should be able to handle all aspects of access management, including user provisioning, access level management, and reporting.

Security Expertise

Security is a critical aspect of access control. The MSP should have expertise in implementing and maintaining secure access control systems.

They should know encryption protocols, authentication methods, best practices, and compliance standards relevant to your industry.

Reputation and References

Research the MSP’s reputation in the industry and seek references from their existing clients.

Look for testimonials, case studies, or client reviews demonstrating reliability, professionalism, and customer satisfaction.

What types of problems result from choosing the inappropriate MSP?

Choosing an inappropriately managed service provider (MSP) for mobile access control managed access control, or access-managed services can lead to various problems and challenges.

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Inadequate Expertise and Knowledge

An appropriate MSP may need more expertise and knowledge in mobile or managed access control solutions.

It can result in poor implementation, configuration, and access control system management.

They may need help to address complex technical issues or leverage the full capabilities of the technology, leading to a less effective and secure access control environment.

Poor System Performance and Reliability

If the MSP lacks experience or resources, it may be unable to provide proactive monitoring, maintenance, and timely support.

It can result in poor system performance, frequent downtime, or slow response times when issues arise.

Unreliable access control systems can disrupt operations, compromise security, and lead to frustration for both employees and visitors.

Poor Customer Service and Communication

Choosing the wrong MSP may result in a poor customer service experience.

Lack of clear communication, unresponsiveness to inquiries or concerns, or a general lack of professionalism can create frustration and hinder your ability to manage and optimise your access control system effectively.


Selecting the right managed service provider (MSP) for your mobile access control is crucial for successfully implementing and maintaining your access control system.

Make an informed decision by considering key factors such as expertise, comprehensive service offerings, integration capabilities, scalability, security expertise, proactive monitoring, and customer support.

An MSP specialising in mobile access control brings the knowledge and experience to transition to modern access control solutions seamlessly.

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