Case Study – Training CRM
Training ERP/CRM for professional courses
CUSTOMER PROFILE
- Telecommunications Training Company
- Singapore HQ, Courses provided internationally to major Telcos world-wide
CHALLENGE
- Large volumes of dated course registration information
- Slow records retrieval process created inefficiencies in sales processes
- Lengthy customer support process due to slow record retrieval process
- Inefficiencies in planning and course scheduling based on real-time customer requests
SOLUTION & IMPLEMENTATION
- Customized training provider modules for managing courses, trainers, world-wide training venues, course planning schedules and calendars
- CRM for sales opportunities tracking, invoices and sales calls processes
RESULTS
- New insights gained from digitized historical records for better course planning
- Increase in response time to customer requests
- More effective sales calls with customer sales data always at hand
CASE STUDIES
SOME OF OUR CUSTOMERS
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