Professional Training Services | Case Study | Singapore2018-04-01T09:41:11+08:00

Case Study – Training CRM

Training ERP/CRM for professional courses

CUSTOMER PROFILE

  • Telecommunications Training Company
  • Singapore HQ, Courses provided internationally to major Telcos world-wide

CHALLENGE

  • Large volumes of dated course registration information
  • Slow records retrieval process created inefficiencies in sales processes
  • Lengthy customer support process due to slow record retrieval process
  • Inefficiencies in planning and course scheduling based on real-time customer requests

SOLUTION & IMPLEMENTATION

  • Customized training provider modules for managing courses, trainers, world-wide training venues, course planning schedules and calendars
  • CRM for sales opportunities tracking, invoices and sales calls processes

RESULTS

  • New insights gained from digitized historical records for better course planning
  • Increase in response time to customer requests
  • More effective sales calls with customer sales data always at hand

COMPANY

Telecommunications training company with HQ in Singapore. Courses are provided globally to major Telcos world-wide and held at various international locations.

LOCATION

Singapore HQ
Global Training Venues

INDUSTRY

Professional Services, Training

IMPLEMENTATION

ERP
CRM – Customer Relationship Management
Training – Customized training modules

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