Modern Kiosk Solutions: Combining Facial Recognition and Automated Ticketing for Customers

Facial recognition is, without a doubt, altering the world in which we live so proudly without any fear. All of the businesses work in the biometric authentication space and have long been involved in the study and development of facial recognition technologies.

One of the many biometric technologies being supplied by various businesses as part of safety precautions is facial recognition. It is essential to maintain digital identification since your face serves as your own biometric key. A wide number of industries employ ticket kiosk machines to improve consumer satisfaction while also contributing to public safety. Have a quick read of the article to know more about ticket kiosk machine systems combined with facial recognition.

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What is an Automated Ticketing System?

Customer service inquiries are managed through a help desk feature called an automated ticketing system. Systems for AI ticketing promote self-service, generate “tickets” for complex problems, and, if necessary, escalate these incidents to the appropriate person. To enable support workers to manage outdoor ticket kiosk on a single, easily accessible platform, the finest automated ticket kiosk machine gathers case information, including messages or other client touchpoints.

Automated ticketing software is used by businesses to:

  • Boost response and resolution times for tickets
  • Agent empowerment
  • Produce impactful results for your clients
  • Turn struggling helpdesks into scalable support hubs
  • To solve business challenges

Key Benefits of Combining Facial Recognition and Automated Ticketing

Here are a few benefits that you can enjoy by combining facial recognition kiosk and automated ticketing:

Loyal Customer

89% of consumers are more inclined to return and make another purchase after only one good support experience. To succeed as a business, the helpdesk must put the customer first.

A customer-guided or self-service support experience is the goal of a truly intelligent AI facial recognition ticketing system. Self-service, which answers 90% of frequently asked inquiries, provides customers with immediate responses and assistance. Customer input can be gathered through automated questionnaires, and central information access reduces errors and delays.

When you combine all of these factors, the optimal automated ticket kiosk machine gives helpdesks the tools they need to deliver convenient, efficient, and beneficial support—earning you the respect and loyalty of your clients.

Increasing Accessibility for Those Who Are Blind

People with vision problems frequently use facial recognition. Using facial recognition to drive your company can also help make your services more accessible. In this approach, a customer who is visually challenged can utilise a service without having to go through authentication procedures. He can just input a PIN or fill out paperwork by allowing their face to be scanned.

Speedier Service

Businesses can simplify how customers use the services they offer by implementing facial recognition in place of the current customer authentication procedures. In the wake of the pandemic, this capability of the technology helped the shift to digital-first experiences. It has removed the requirement that a client be physically present at a forum in order to access the benefits.

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Industry Applications

Various industries are enjoying the benefits of ticket kiosk machines combined with facial recognition features. Here is a list of those industries:


Facial recognition technology is integrated into a hospital’s video surveillance system. It can streamline patient check-in, freeing up hospital staff and patients from paperwork and reducing the chance of human error.

By simply “looking” at a patient, a facial recognition system may confirm their identity and insurance information, expediting the admissions process, setting the stage for a customised experience, and reducing fraud.


The ticket kiosk machine is used in contactless payments, which enable users to make purchases by just having their faces scanned. It is no longer necessary to manually scan the purchased things or interact with a cashier because goods are RFID-tagged, and a customer’s faceprint matches a certain payment method in a database.


Facial recognition technology IS implemented in thousands of schools across the nation. Here is how they might behave in a classroom. In order to verify someone’s identity, outdoor ticket kiosks examine their faces as they enter or move around the campus. After that, it compares them to a database of approved people, including students, existing staff members, and parents.

Let’s say a person is not listed in a database or resembles someone who is not wanted, such as an expelled student or a former employee. In that situation, the technology instantly alerts security and prevents the visitor from entering the campus area.

Parting Words

Providing top-notch customer service is getting more expensive and difficult. So, how do teams make sure that things work out well? More so now than ever before, with increased call volumes, longer backlogs, and personnel turnover rates.

Undoubtedly, the market for ticket kiosk machine as a solution is continually developing. While face recognition software is becoming more accessible and less expensive to create, unclear legal restrictions are impeding the technology’s potential. One way to get rid of the entire faulty system is by developing open and understandable solutions. So here is the solution to the long-running debate regarding public safety.

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